We are a small boutique spa, and to provide you and others with excellent customer service and access to appointments during peak times, we reserve that time just for you. Without sufficient notice, we end up turning away other clientele. We value your business and ask that you respect the scheduling policies of The Melanin Studio Ltd.
Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Cancellations with less than 24-hours of notice are subject to a cancellation fee amounting to $20. When you schedule your appointment with us online you are agreeing to these policies. Services booked online require a $20 deposit to guarantee the booking. We reserve the right to deny a refund of the $20 booking fee where the guest has canceled within 24-hours of the appointment start time.
Should you need to cancel or reschedule, please notify us at least 2 days or 48 hours in advance. Since we only offer our Pop-Up Spa ever so often, we have only a limited number of slots available. Therefore, we want to give everyone else on the waitlist a fair chance to get access an appointment time, if available.
Cancellations with less than 48 hours of notice are subject to a cancellation fee amounting to $100. When you schedule your appointment with us online you are agreeing to these policies. Services booked online require a $100 deposit to guarantee the booking. We reserve the right to deny a refund of the $100 booking fee where the guest has canceled within 48 hours of the appointment start time.
We understand that things can happen outside of your control that make you late for your appointment. We will do everything we can to accommodate you. . Please let us know as soon as possible that you are running late so we can best accommodate everyone. If you are running more than five (5) minutes late we may need to offer you a shorter service to accommodate all of our guests with the full Melanin Studio experience. Please note, we will be unable to accommodate you beyond 15 minutes of lateness. If we have to reschedule your appointment, we will charge a cancellation fee amounting to $20 for clients in Edmonton and $100 for clients in Calgary.
If you are under the age of 18, you would need to come to your appointment with your parent/guardian.
If you have any further questions, please do not hesitate to email us at firstname.lastname@example.org. We are looking forward to be on your journey to healthy skin.